Player Privacy Policy
This Privacy Policy explains how Evospin collects, uses and protects personal information when you use our online casino services in Canada. We respect your privacy and set out below the kinds of data we process, why we process it, and how you can manage your information. If you have questions, contact us at [email protected].
Types of data we collect
Personal data
Personal data includes information you provide when registering or verifying your account such as full name, date of birth, address, email, phone number, government ID details and payment method information. We also collect account credentials and communications you send to our support team.
Technical data
Technical data covers device and connection details like IP address, browser type, device identifiers, operating system, geolocation signals and log data. This helps us deliver the site, secure accounts and provide a consistent mobile and desktop experience.
Transactional data
Transactional data consists of deposits, withdrawals, wager history, game activity, bonuses used and other account activity. We retain this information to manage your account, process payments and meet regulatory and anti-fraud obligations.
How we use your information
We process personal, technical and transactional data to create and manage your account, verify identity for KYC and anti-money laundering checks, process payments, provide customer support and investigate suspected fraud. We may use information to improve site functionality, monitor security, detect abuse and comply with legal obligations. With your consent we may send marketing communications; you can opt out at any time.
Data protection practices
We take reasonable measures to protect your information, including access controls, secure storage and encryption in transit. Third-party processors acting on our behalf are required to maintain appropriate security safeguards. While no system is completely secure, we review our practices regularly and limit access to personal data to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and customised content. Session cookies enable basic functionality while persistent cookies help remember preferences. Third-party analytics and advertising partners may use cookies for measurement and targeting. You can manage cookie settings through your browser and decline non-essential cookies, though some features may be affected.
Information sharing and third parties
We share data with payment processors, identity verification services, game providers, analytics vendors and customer support partners to operate the service. We may disclose information to law enforcement or regulators where required by law or to prevent fraud. Third parties process data only as instructed and under contractual safeguards.
User rights
Canadian users may request access to personal data, correction of inaccuracies or deletion of their account information, subject to legal and regulatory retention requirements. To exercise these rights, contact [email protected]. We will verify requests for security reasons before making changes.
Access, correction and deletion
If you want a copy of your personal data, to update details or to close your account, send a request to [email protected]. We will respond and explain any limits on deletion where retention is required for legal, tax or fraud-prevention reasons.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified to your registered email. Please review this page periodically to stay informed about how we handle personal information.