Get in touch with our team
Need help? Our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. Contact us by live chat, email or phone for help with deposits, withdrawals, verification or gameplay queries. We respond clearly and will escalate account matters when needed. Use the convenient channels below to reach the right department and get fast, secure assistance tailored to Canadian players. Support is offered in English, with French assistance available for Québec on request.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email - account help, verification, KYC uploads) |
| General enquiries | [email protected] (billing, site questions, promotions) |
| Affiliate enquiries | [email protected] (partnerships, marketing, program details) |
| Phone | +1 416 583 7421 (calls for account issues, payments enquiries) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00; Email replies usually within 24 hours |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation requiring documents or explanations. Please send your message to [email protected] with a clear subject line, account ID, and up-to-date contact details to avoid delays. Attaching relevant documents and a brief description helps our team resolve your request more quickly.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account, payment or technical questions often get same-day replies via live chat or email; more complex cases such as detailed verification checks, large withdrawals or compliance reviews may take longer depending on their nature and required documentation. We appreciate your patience and will keep you updated throughout the process.
Feedback
We’d love to hear from you. Share feedback, suggestions or ideas to improve the site and help us make things clearer and faster for Canadian players. Every message is reviewed carefully by our team and used to refine features, promotions and support. Send your thoughts via live chat or email and we’ll follow up as soon as possible.